betmgm Privacy Policy for Philippine Players

When you create a betmgm account, we collect your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to verify your identity, confirm that you are of legal betting age, and set up your account correctly in our system. We may also ask for a government-issued ID such as a PhilSys card, passport, or driver's licence during the Know Your Customer (KYC) verification process. Providing accurate registration details is a condition of using the platform — accounts found to contain false information may be suspended pending review. All registration data is stored securely and is never shared with marketing companies.

To process deposits and withdrawals in Philippine pesos (PHP), we collect payment method details including GCash account numbers, Maya wallet identifiers, or bank account information linked to your registered name. We do not store full card numbers or complete banking credentials on our servers — sensitive payment data is handled by our licensed payment processing partners who comply with applicable Philippine financial regulations. Transaction records including amounts, dates, and payment channel references are retained for the period required by anti-money-laundering legislation. This data allows us to investigate disputed transactions promptly and ensures your funds are always traceable back to your verified account. You can review your full transaction history at any time from within your betmgm account dashboard.

We record all bets placed through our platform including the event selected, market type, stake amount in PHP, odds accepted, and settlement outcome. This betting history is used to calculate your account balance, resolve any disputes over wagers, and detect patterns that may indicate problem gambling so that our responsible gaming team can offer timely support. Usage data — including the pages you visit, features you interact with, session duration, and device type — helps us understand how Filipino players navigate the platform so we can continuously improve performance and relevance. We also log IP addresses and approximate geolocation data at login to protect your account from unauthorised access and to confirm that access is occurring from within permitted territories. None of your individual betting activity is sold to or shared with sports teams, leagues, or bookmaking competitors.

If you contact our support team by email, live chat, or any other channel, we retain a record of that correspondence including the content of messages, attachments, and timestamps. These records allow us to follow up on unresolved issues, maintain quality assurance standards, and train our support staff to better assist Philippine players. If you opt in to receive promotional communications, we store your preferences and the history of messages sent to you so that you can easily update or withdraw your consent at any time. We will never use your communications data to build advertising profiles for sale to third parties. You can request the deletion of your communications history subject to any regulatory retention requirements that may apply.

Our platform uses essential cookies that are strictly necessary to keep your session active, remember your login state, and ensure secure navigation between pages. We also use analytical cookies to understand aggregate traffic patterns and identify pages that may need performance improvements — these cookies do not identify you personally and the data is reviewed only in anonymised form. You can manage or disable non-essential cookies through your browser settings at any time, though doing so may affect certain platform features. Technical data such as browser type, operating system version, screen resolution, and referring URL is collected automatically to help our engineering team diagnose compatibility issues on the wide range of devices used by players across the Philippines. We do not use advertising or tracking cookies that follow your activity outside the betmgm platform.

We collect approximate location data derived from your IP address to verify that you are accessing the platform from the Philippines or another permitted jurisdiction, and to comply with the geographic restrictions imposed by our operating licence. If you access betmgm through a mobile browser or app and grant location permission, more precise location data may be collected solely for the purpose of jurisdiction verification and fraud prevention. Device identifiers such as a unique device ID may be stored to help us recognise returning players and protect accounts from takeover attempts originating from unrecognised devices. We do not use location data for targeted advertising, nor do we share precise location information with any third party outside of mandatory regulatory reporting. You may withdraw location permission through your device settings at any time, though this may limit your ability to access certain features of the platform.